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Q1. Am I entitled to EACH of the 3 mentioned birthday treats or I can only choose ONE birthday treat?

Ans: For Zingrill Preferred Card members who have received their birthday treat, you can only choose ONE among the three birthdays treats mentioned in the email. (Complimentary Lunch or Dinner for birthday person with every one paying adult – Seoul Garden, One free Bibim Bap for every one Bibim Bap ordered – Seoul Garden Hot Pot, Free main course for the birthday person with at least one main course ordered – Breeks Café).

Q2. Can I avail of my birthday treat even if I still have not collected my Zingrill Preferred Card?

Ans: Yes, you can still avail of your birthday treat. You may collect your membership card in any of our outlets by presenting your NRIC. Upon verification, the staff or manager will then issue your membership card. If you wish to avail of your birthday treat on the same day, you may do so by presenting your email printout.

Q3. Why do I need to give my IC number for the card application as this is a confidential matter?

Ans: It is optional to provide your IC number. When you do not bring the preferred card along with you and still want to enjoy the benefits when dining at all zingrill restaurants, just provide us your IC number and we will able to identify you as a unique zing member; otherwise, the Point Of Sale system only recognise you when we swipe the card if you do not provide us your IC number.

Q4. What do I need to present/show upon collection?

Ans: Upon collection of Zingrill Preferred Card, you can present the email print out of the confirmation details which you will received after applying online OR simply mentioned your IC number to our staff. They will track your details from our Point Of Sale System.

Q5. Can I authorize someone to collect the card on my behalf?

Ans: Yes, you can. The person who collects the card on your behalf will need to bring along the email print out of confirmation details OR mention your IC number for our staff to track the details from our Point Of Sale System.

Q6. Can the card be sent to my home instead of collecting the card at selected outlet?

Ans: Sorry, we are unable to send the card to you home because the card can only be issued and activated at outlet level. After activation, the card can then be used immediately.

Q7. Is the card ready for collection as I do not received any email or call from the selected outlet?

Ans: The card is ready for collection at selected outlet after 5 working days (excluding weekends and Public Holidays) from the date of registration. You won’t be receiving anymore confirmation email for card collection. At times, there will be a bit delay on application due to mass application.

Q8. Why nobody answers the phone when I call the extension number 6758 1322 ext. 27?

Ans: We won’t be able to pick up the call immediately as the line might have been engaged or the Marketing Representative was out of office. Alternatively, Should you have any enquiry, please email to mktgPR@zingrill.com.sg. Our Marketing Representative will response to you once he/she has received your email.